we went to TRB for our duo birthday celebration. Despite one black sheep* that spoilt my mood upon our arrival, food was excellent and service was awesome! Very decent wine and food tasting that came with very professional introduction by the staff; a very cool photo of us (with the birthday cakes and candles) and two TRB mugs were given away as presents; it was a memorable evening in Beijing.
* a female staff (guess she is a rookie though) led us into the dining room and asked '您想要靠窗的桌子么？您可以顺便问问他（我的丈夫）么？' (would you like a table by the window? can you also ask him (my husband)?) --- 1. I am an oversea Chinese, I am not a mainlander; I speak Mandarin but it doesn't mean that I have to speak Mandarin at a place like TRB. 2. I am a guest, I am not a translator or interpreter.
The thing is, we both spoke English to the staff upon arrival, and I expect the same thing from them. My husband speaks no Mandarin, and it was our birthday dinner, I expect a relaxed evening. When it comes to restaurant in Beijing, I do not expect anything; but come on, it is TRB, I do expect sophisticated services.
I took my mom who was visiting from home to the Sanlitun branch. We ordered a whole pot of tea to be shared between the two of us. When I asked the barista for an extra cup, they refused to give out one and demanded that I order another whole pot of tea if I wanted one more cup. Seriously?! It sucks cause we were just trying to get a drink and it resulted in so much unnecessary drama at the counter. Never coming back again!
I've always loved the clothing but their customer service is absolutely horrid. I was sold a pair of sandals for about 500 kuai a week ago and realized that they were the wrong size upon wearing them for the first time. Of course, it is partially my fault for not identifying it before purchasing them but they seemed fine as I walked along the changing room corridor. Later, I realized one shoe was a size 37, and the other, a 38. They refused to exchange them under the pretense that they were worn, although they looked perfectly acceptable for resale (the was only a tiny bit of dirt on the soles). The manager was called and after glancing my way for half a second, announced that he could do nothing about it, told me it was my problem and left.
Worst experience ever. The site used to be useful. After 7 days of site errors at the booking screen, numerous phone calls, an incompetent agent and another wait, I was given a price more than three times what the site quoted when it failed to register my purchase.
I have contacted customer service with the complaint and have not heard back yet. Took my business elsewhere.
Li Lei has been here a while. One of the top fresh water aquarium designers in China, his passions include cocktails, Japanese whiskey, music and being proficient in 3 languages. He refuses to advertise. He closes promptly at 1. You are drinking in an extension of his home. With degrees in mathematics and law you are assured of an intelligent and rather funny bartender. The cat owns the place. His wife keeps it running.
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