Frequently Asked Questions

Widgets

How can I get City Weekend content on my website/blog?

What can I subscribe to?

Email Update

What is in your email update?

How do I subscribe and unsubscribe to the email update?

Logging In

Why can’t I log into the site?

I didn't get an email notifying me that I registered. What do I do?

I’ve forgotten my password. What do I do now?

How do I change my user name?

How do I change my password?

Adding Events

What do I do if can't find the venue when adding an event?

How do I make an event that repeats?

I've just added my event, why can't I see it on the site?

What is the difference between a listing, an event and a classified?

Will my events make the magazine and email update? 

Managing your Events, and Listings

How do I manage my stuff?

How do I edit my event once it's created?

I’ve posted in the wrong category, can I move my event to the right category?

I uploaded multiple photos, how do I make the right one show with my item?

Why is my photo cropped? 

For Business Owners

My business has been reviewed on the City Weekend website. Now what should I do?

My business has been added to City Weekend, can I make changes to the listing? 

 


Widgets

> How can I get City Weekend content on my website/blog?

Add City Weekend's widget on your site to have the hottest events in Beijing, Shanghai or Guangzhou streamed to your site's page. A web widget is chunk of code that can be installed within any HTML-based web page. Just go to the widget page, copy and paste the into your site or blog's HTML template and City Weekend events will automatically displayed on the page. For more information click here.


Email Update

> What is in your Email Update?

Get the latest events in your city every Thrursday morning with City Weekend's Email Update. Events are hand-picked by editors and includes things that may have come in too late for print in the magazine, giving you a heads up on the hottest events happening that week.

> How do I subscribe to the Email Update?

Subscribe and unsubscribe to the Email Update from your profile page (click on your username in top right corner of the site when signed in). Click on the Email Update box to subscribe.


Logging In

> Why can’t I log into the site?

Have you registered? If not click here to register.

Have you clicked on the link in the confirmation email we sent you? For more information see below.

Are you sure the password you're using is right? If you forgot, click here to have your password sent via email.

> I didn't get an email notifying me that I registered. What do I do?

When creating an account, a confirmation email is sent out to the email address you’ve provided. It should arrive within 15 minutes. If the confirmation email isn’t in your inbox, check your spam box (they end up there sometimes). Click the link inside the email to active your account. You're officially registered.

When creating an account, a confirmation email is sent out to the email address you’ve provided. It should arrive within 15 minutes. If the confirmation email isn’t in your inbox, check your spam box (they end up there sometimes). Click the link inside the email to active your account. You're officially registered.

> I’ve forgotten my password. What do I do now?

No problem, it happens to the best of us. Click here to send an editor an email. Provide your user name and email address and we will reset your password. When you receive your new password log in here and change your password to something more secure on your profile page (click on your user name in top right corner of the site when signed in).

> How do I change my username?

For that, you'll need to email an editor. Click here to send an editor an email with your current user name and the username you'd like.

> How do I change my password?

You can change your password on your profile page (click on your username in top right corner of the site when signed in) then click on "Edit profile". Click "Change your password", enter in your old password and new password and you're good to go.


Adding Events

> What do I do if can't find the venue when adding an event?

If the venue is in the City Weekend listings database, it will automatically appear as you type a name into the location box. City Weekend will match the first letter of the venue against ones in its database, so try typing "The" before the name and see if the venue shows up. Once you find the venue you're looking for hit enter or click on the name, the venue details will load automatically.

IF the venue does not appear, enter the venue name and any contact information in the field underneath. We'll expand venue databases as information becomes available. TIP: You can add a new venue yourself on the Listings page.

> How do I make an event that repeats?

There are different ways to list your event depending on how often your event repeats. When adding your repeating event, you can choose these options from the drop downs under the date section:

Occurs daily (for events that occur over multiple consecutive days) - Click the calendar icon and choose the date the event begins or type it manually. Then select when the event ends.

Occurs weekly – (for events that happen every few weeks). For example, with an event that occurs "Fridays, the third week of every month", select “every four weeks” from the dropdown. Click the calendar icon and choose the start date or type it in manually. Then select the day of the week. TIP: You can select multiple days of the week. To remove a selected day, click on the day again.

Occurs monthly on weekday(s) - Select which week of the month then on which day of the week your event occurs from the dropdowns. Click the calendar icon and choose the date the event begins or type the dates in manually.

Occurs monthly on specific date(s) - Select how often on a monthly basis your event occurs. Select the calendar icon and choose the date the event begins or enter the date manually. Then select the date of the event that month. TIP: You can select multiple dates. To remove a selected day, click on the day again.

> I've just added my event, why can't I see it on the site?

City Weekend editors are frequently checking the site and approving submitted events to make sure information is correct and inoffensive. Usually, events appear immediately. If yours doesn't appear, wait 15 minutes. If it still doesn't appear contact a City Weekend editor.

> What is the difference between a venue listing, an event and a classified?

A City Weekend venue listing is a page for your business/restaurant/bar/organization/club with a description, addresses and contact information. Listings are generally not time-sensitive and not for services.

An event is used for promoting one-off or regular activity which is organized by/takes place at a listing.

Classifieds are advertisements promoting services, personals, real estate ect.

> Will my event make the magazine and email update?

We choose the best events and include them in the email update and print magazine though there's no guarantee that your event will make print. To improve your chances, be sure to have a catchy description and great photos to attract people to you event. This will catch the attention of the editors and will improve your chances of making the print magazine and email update.


Managing your Listings, Events and Classifieds

> How do I manage My Stuff?

All your comments, reviews, classifieds, events and listings can be found on your profile page (click on your username in top right corner of the site when signed in).

On every posting you contributed you'll find an "Action" button under the venue data. Click on it to edit/manage your venue information and photos.

> How do I edit my stuff once it's created?

City Weekend allows the contributor to edit their own events. It's easy. To edit an event that you've uploaded either find and click the posting or visit your profile page (click on your username in top right corner of the site when signed in). You can always access your account by clicking on your name in the top right-hand corner of the page after while signed in. All your events, subscriptions and comments are managed on this page.

If you the would like to be credited with being the contributor of the listing/event, register, click here and send an editor the name of the listing/event and your username and we'll verify and move ownership over to you. As the contributor you "own" that listing and can write the description, edit the information, add photos and events and more. As the listing "owner" you'll also be able to use our Review Response function which allows you to respond publically to any review left on your listing or event.

> I’ve posted in the wrong category, can I move my event to the right category?

No problem, to edit an event that you've uploaded either find and click the posting or visit your profile page (click on your username in top right corner of the site when signed in). Select a new category in the drop-down and re-submit

If you've mistakenly posted an event in classifieds or vice-versa, go ahead and post in the correct category and contact an editor by clicking here to have the miscategorized posting deleted. Let us know which event you want moved and where you want to move it to and we’ll take care of it asap.

> I uploaded multiple photos, how do I make the right one show with my item?

The first photo you upload automatically becomes the main photo displayed on the listing/event/classified. To have another photo be the main image:

  1. Go to your listing/event/classified
  2. Click on "Manage Images" (under the "Action" button)
  3. Click "Set as cover" unde the photo you want to be the new main image.

> Why is my photo cropped?

While we do allow photos up to 2mb to be uploaded, the ideal dimensions are 840px480p. The photo you uploaded was probably either too tall, wide or both. Re-upload a smaller photo and see how that goes.


For Business Owners

> My business has been reviewed on the City Weekend website. Now what should I do?

Congratulations! Now you're inside City Weekend. We recommend getting personally involved in the City Weekend community - primarily as an individual and also as someone actively putting your business' best foot forward. We've come up with this simple list of DOs and DON'Ts for business owners, and we hope you'll keep us posted on what works best.

First the DON'Ts:

DON'T review your own business anonymously or get your friends to do the same. (see below for alternatives)

DON'T overestimate the impact of a single negative review. It happens to even the best businesses. In fact, in speaking to City Weekend users, we've learned that negative reviews sprinkled in with favorable reviews often act to enhance the credibility of the positive reviews by illustrating the honesty and openness of the City Weekend environment. That said, if you see a trend of negative reviews, you may want to take this feedback and determine if there is a way to improve your business.

DON'T lash out at the people who have written negative reviews about you. Tempting as that may be, we can see that backfiring in some cases as the City Weekend community may up the ante and even engage in "vigilante justice" by spreading more negativity (see below for alternative).

Now the DOs:

DO register on City Weekend yourself, as an individual, and engage with the community (write some reviews, upload a picture, etc.). As a business owner or manager, you are a real human being, and City Weekend is the right place to show that.

DO add photos to your business page and make sure your business information is correct. Click on the 'Update Business Info' link if you want to make changes, and be sure to note that you are the business owner when submitting the info.

DO review your own business – clearly stating that you are the business owner. Full disclosure is important here, and will be critical in earning the respect of the City Weekend community.

DO use City Weekend private messaging to thank reviewers for writing about your business – but consider waiting 48 hours before responding to any negative reviews as a cooling-off mechanism. Be sure to put yourself in the mindset of your customer, and recognize that your tone may come across as defensive, so tread lightly.

DO take the feedback to heart… but remember that each review is just one single opinion, and it's the entire set of the City Weekend reviews together that really matters most.

> My business has been added to City Weekend, can I make changes to the listing?

Yes, once the ownership has been moved over to you. With ownership you can write your own descriptions, make changes to the contact information, manage your images, promote your events and more.

If you the would like to be credited with being the contributor of the listing/event, register (if you haven't already), click here and send an editor the name of the listing/event and your user name and we'll verify and move ownership over to you. As the contributor you "own" that listing and can write the description, edit the information, add photos and events and more.

 

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