One of the worst hotels I have stayed in here in Shanghai.
The staff are poorly trained in English, don't know how to handle baggage and respond extremely slowly to any and all requests. The extra pillow requested took nearly 30 minutes to come and was fairly dirty when it finally bothered to show up. Given the time it took to get the first one, and given the lateness of the hour, I thought it better to just not bother asking for another. I really enjoyed the hour or so of sleep that I got that night. I really felt like staying another night so I could sleep even less.
You would be better off paying more for a better hotel with higher standards of service and cleanliness - heck, I'd recommend the Westin or even one of the godawful Marriott hotels over this place.