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hfranchineau

Choco addict! Nice atmosphere (but the music is too loud for a place where you are supposed to relax and chat), and tasty Spanish Hot Chocolate and desserts...Ideal for a lazy Sunday afternoon!

1 year, 8 months ago

maylinglai

Not just chocolate... I went on a week day during the day and found this tastefully decorated cafe to be a soothing respite. Although one naturally is tempted by the host of desserts (try the chocolate chip cookie), the cafe does have a fairly full menu. One other thing to mention is that it does have Wireless access.

1 year, 7 months ago

unhappybarber

So this is where all the cute people come to drink coffee Seriously, the odds that a cute foreign expat will check you out as you walk in the door of the Whisk Choco Cafe is something like 7 to 1. Boys and girls on their laptops, chilling over coffee and cookies are everywhere in this cafe.

Not only are the lattes beautifully presented and with just enough milk, but the ambiance and vibe of this place really hit the mark. The feel of the place finds a nice balance between the energy of the quick and brisk on their feet waiters and the cafe's electro soundtrack, and a certain laziness and charm that is often found in European cafes.

I don't know if you'll necessarily find the next Hemingway jotting down notes about the pretty girl with long brown hair across from him, but I did manage to listen in on a conversation between BBC filmmakers talking about a peice for MTV on Maximo Park, and another time I listened in on two Lonely Planet travel writers, so who knows. Who knows.

1 year, 7 months ago

goyo

Poor service is not due to poor employees, but poor employers. The bottom line is that lack of service = lack of growth, lack of productivity, lack of profits. Your company’s lack of service will pay a high price in the world of your competitors. You will have to continually compensate with special promotions, additional advertising, increased hiring and give-aways to disgruntled customers. Good service is linked to happy, valued employees that provide the service. Training is a crucial tool in helping employees feel valued in the work environment. How do you use training to solve the problems mentioned above? It’s all about having a training program that is set in place and held as a priority. Don’t fall into the “training out of desperation” category and only offer training when you have to put out a fire. Remember that training can be a form of giving your employees attention and recognition. If done well, they will appreciate it and feel affirmed. Always have some type of training scheduled. It can be as infrequent as once a quarter or as frequent as once a week. You can do it in house or outsource it. Having scheduled training opportunities will prevent the development of service problems that cost you big time in the long run.

1 year, 1 month ago

nstepton

I don't consider myself a whinger and am not one to enjoy writing negative reviews but sometimes things just gotta be said!

I used to be a regular at Whisk stopping in whenever I had a chance always raving about your cupcakes and hot chocolates that got me through a many cold winter and summer days for that matter. I've sampled nearly every food item on your menu as well but unfortunately over recent months my visits have become less and less frequent.

Food poisoning? Nope. Rude staff? Never, they've always been great. Competition? Well yes and no but that's just life.

First of all, disappointment. I find your choco café has fallen victim to the all-too-familiar Shanghai trend of good places gone bad in a slow but sure downgrade of quality...where you slowly notice either the portions a bit smaller or the cake left out a bit longer or not as good or moist as it once was. Granted, I was usually an evening patron but late hours are no excuse! When chocolate is your famed specialty, keeping your products fresh and (continuing to) use quality ingredients should be priority #1.

My second beef with Whisk: your management's attitude SUCKS and I can assure you I'm not alone with this opinion... no further elaboration needed on the dirty details. Most people tend to be more forgiving even if the product is second rate as long as the staff is friendly and they feel appreciated as a customer. You haven't been in business that long to develop such an ego. Dry chocolate cake served up with a snotty attitude? No thanks! I'd sooner spend my cash elsewhere, or better yet make my own chocolaty concoction at home along with a super moist cake mix from the local expat shop.

A shame really because you have a great concept, location and friendly staff...regardless, as the old adage goes "fish stinks from the head". But it's not too late for a rebound. Might I suggest getting your nose out of the sky and your concentration back on your product before more of your customers get "whisked" away...

11 months ago

smk_

Decent food but on a little brutal on the wallet. Nice location and deco. It's a full restaurant -- I find the description makes it sound like strictly a cafe.

 

4 months, 1 week ago