Went for the "Stupid Thanksgiving" and my oh my were they on a rocky start. They had absolutely nothing prepared.. no silverware nothing. Waitresses/hosts all have no clue of what exactly the food is and is pretty much unaware of everything. There was absolutely no organization in any of this mess.
There was a waitress passing out a print out of the menu and as soon as she got to my table she handed it out and then quickly decided to take it back after realizing we are Chinese and therefore didn't need it and gave it to the table behind us who was not Chinese. I usually don't take these things personal but... it was pretty obvious and was later confirmed when a Chinese couple came in and was not attended to once for 20 minuets.. COMPLETELY IGNORED so they left.
So i will make this as short as possible cause a lot of it was god awful. Most(and i mean all) of the customer base tonight was American. Complaints at every table. There was seating at the actual restaurant and at Prio (same owner) Decided to go to the Prio one since the first option was terrible seating (even though I reserved 3 weeks ahead of time) Sat upstairs EXTREMELY hot and smokey (not cigarette smoke). Each table seated after me (I was first) complained about it.
Fast forward 20 minutes later drinks finally arrive (beer was the quickest everything else took multiple calls, 3 times for me) at least later on refills were quicker.
Fast forward to food.. starting to be served at 6:40 (seating time was 6) was decent, portion small (table near me complained and received a second plate), stuffing was a piece of SH*T. Literally, cut up bread soaked in oil (I bit into it and oil spewed out in my mouth, and 1 chunk of apple. Same complaints from every table around. Turkey pot pie would have not been served had I not reminded the waitress.(who kept insisting I was talking about dessert..and saying Pumpkin pie) Ran out of apple pie...(again, ill prepared) but then I saw fresh pies being brought in.
Anyways, staff was eating in view and although attentive, VERY FORGETFUL and very ill prepared and could have not given two sh*ts except having food on the table and cleaning up dirty dishes.
Management needs fixing. I imagine on a normal day things are much better and smoother, but in any case when you know how busy you are it shouldn't have to be a disaster and stressful event for you. Too much other nonsense to even mention.
My first visit was last night on a Wednesday night.
Atmosphere was great and relaxed. Many bars in Shanghai are smokey, but the ventilation here was great. You could smoke, but it wouldn't linger. They played salsa music upstairs which could be heard downstair, but not too loud.
Most people were mid 20s-30s professionals in business casual attire.
Beers were on point (especially compared to Tsing Tao). A large glass costs 50RMB, and if i wanted to get toasted/ if I had the cash, I would probably have bought 3-4 glasses.
Definitely recommend for expats missing good beer!
Food took 1 and a half hours to reach us despite multiple assurances it would be 20 minutes or so. Wine didn't come out for close to half an hour after the waiters were reminded 3 times. Lasagne was tragic, as was the saffron risotto. Lamb racks were decent. The charisma of the assumed boss was a valiant attempt and curving the situation but at the end of the day a great captain on a sinking ship still drowns. We won't be coming back unfortunately.
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